CUSTOMER CARE

Shipping and returns, without the guesswork.

Here is how orders move, how to track them and what to do when a pair is not quite right.

FROM CART TO DOOR

Clear support at every step.

Exact costs and available services are confirmed at checkout for your destination.

01

Order confirmation

You will receive an email after your order is successfully placed.

Check the order details
02

Processing

Our team prepares and checks your order before carrier pickup.

Business days only
03

Tracking

A shipping confirmation with tracking is sent when the carrier accepts your parcel.

Allow time for scans
04

Delivery

Delivery timing depends on destination, carrier conditions and the service selected at checkout.

Track with the carrier

30-DAY RETURNS

Keep the process simple.

Return eligibility is measured from delivery. Items must meet the conditions below.

  1. 1

    Check eligibility

    Start within 30 days of delivery. Shoes must be unworn outdoors, clean and in original packaging.

  2. 2

    Contact support

    Send your order number and the item you want to return or exchange before shipping it back.

  3. 3

    Pack securely

    Protect the shoe box with an outer shipping package. Do not attach labels directly to the product box.

  4. 4

    Inspection and refund

    After the return is received and inspected, approved refunds are issued to the original payment method.

BEFORE YOU SEND IT BACK

What to expect.

This summary supports the store policy. Checkout terms and the published refund policy control if details differ.

Return windowWithin 30 daysCounted from confirmed delivery
Item conditionUnworn and cleanOriginal packaging and components included
Size exchangeSubject to stockContact support before returning
Original shippingGenerally non-refundableExcept where required or when we made an error
Final saleNot returnableUnless required by applicable law
Refund timingAfter inspectionBank processing time may follow

SHIPPING + RETURN FAQ

Useful details before and after ordering.

How much is shipping?

Available methods and costs are calculated at checkout based on destination and order contents. Free US shipping may apply when the displayed order threshold is met.

Can I change or cancel an order?

Contact support as soon as possible. We cannot guarantee changes after the order enters processing or has shipped.

Why has tracking not updated?

Carrier scans can take time to appear, especially after label creation, weekends or peak periods. Allow the carrier time to register the first movement.

What if my parcel is marked delivered but missing?

Check the delivery area, household members and neighbors, then contact the carrier. If it remains missing, contact us with your order number.

Who pays return shipping?

Return shipping responsibility depends on the reason for return and the published store policy. Contact support before sending anything back.

NEED ORDER HELP?

Have your order number ready.

Contact our support team before returning an item so we can guide the next step.

Contact us